Summary
A leading company in the Internet quality measurement industry has given Uniglobe.com its highest award for websites. The company says Uniglobe, while new to the cruise ship industry, offers a high quality online reservation service called "Cruise Control." The service makes use of real-time communication technology to give Uniglobe the best on-line customer service in the business the reviewers say.
Original source:
http://cruises.about.com/library/news/blnews001017a.htm
Details
Uniglobe.com tops the ranks of more than 800 companies in over thirty industries that Gomez analysts rank based on a comprehensive set of objective criteria.
Gomez, the leading Internet quality measurement firm, noted that although Uniglobe.com was a new entrant to its cruise rankings, the Company ranked number one overall due to its impressive "Cruise Control" booking engine.
The booking engine was unveiled by Uniglobe.com 60 days ago and has already become a leading technology for real-time cruise bookings over the Internet.
The Company also ranked number one with Gomez in categories such as Customer Confidence and Relationship Services as well as for First Time and Experienced Cruiser customer profiles.
With the growing number of online travel shoppers buying cruises on the Web, Uniglobe.com is already reaping the benefits of its Cruise Control booking engine which allows customers full access to information that was once available only to travel industry insiders and the ability to select and book their cruise vacation directly over the Internet.
"The number one ranking by Gomez is a great showing for the Uniglobe.com Web site and demonstrates our commitment to providing our customers with the ultimate cruise shopping experience," said Michael Dauberman, Executive Vice President for Uniglobe.com.
"We have found that more consumers than expected are using the Cruise Control booking engine and making their purchase without any 'touches' from a live travel agent.
The Cruise Control booking engine includes all the cruise-related aspects of the Uniglobe.com Web site such as hundreds of specially negotiated cruises, cruise line information, ship information, and customer
reviews.
It also provides pricing comparisons, real-time availability, itineraries, dining room assignments, deck plans, unpublished specials, customer reviews, and specific stateroom details.
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