Mike Adams, the Health Ranger See article keywords and concepts | REPPED: I just had an out-of-body customer service experience. This customer service experience was so outstanding I almost thought I was dreaming. The company I'm talking about is Gardeners -- found at gardeners.com. It's a company that sells supplies for, of course, people who garden. Since I do a fair amount of gardening myself, I order from them from time to time, and all my orders have been perfect until recently, when I ordered a self-watering plant container. It turned out that the soil-holding insert in the container had a substantial defect. | | Let's see how good the customer service experience really is." So I waited just a couple of minutes, and soon someone came on the line. She greeted me in a very pleasant voice and asked what she could do to help resolve whatever issue I was having, and sure enough, this customer service person listened to my problem and not only solved it, but she went above and beyond my expectations. She went to the warehouse and physically picked up the replacement part that I needed. | | They also promise that when they do get to you, you're going to be treated with the best customer service you've ever experienced.
Of course, upon hearing that, I was quite skeptical. I thought, "Well, it sounds like a lot of corporate hype. Let's see how good the customer service experience really is." So I waited just a couple of minutes, and soon someone came on the line. | | So, if you want to do business with a company that has outstanding customer service, check out this company at gardeners.com, and remember that I am not paid anything by this company to write this review. The only thing I received free was the shipping charge I just described. | | For one thing, it encourages people to go ahead and place another order during the customer service call, thereby transforming a money-losing call into a potential money-making call for Gardener's. For another thing, it makes the customer feel like they're actually getting something for free, which they are. They're getting the extra shipping charge waived on any additional items. I ordered a few more self-watering containers, because they are actually a quality product.
I love to rave about companies that do things right. | | She greeted me in a very pleasant voice and asked what she could do to help resolve whatever issue I was having, and sure enough, this customer service person listened to my problem and not only solved it, but she went above and beyond my expectations. She went to the warehouse and physically picked up the replacement part that I needed. She measured it over the phone and gave me the measurement and a description just to make sure that I was getting the exact part I needed. | Mike Adams, the Health Ranger See article keywords and concepts | With Tilley, you'll get outstanding customer service and prompt shipment of all orders. I recently ordered products with two-day shipping and I received it in two days, even though I had ordered late in the afternoon. You don't see that turnaround in most clothing companies, certainly not from orders being shipped across Canada to the United States.
This is a company that is so passionate about their hats that they give you a replacement certificate in case you lose your hat. | Charles Barber See book keywords and concepts | We have ended up not on the moon but isolated and feeling that we need to be happy, while on hold with the managed-care company, listening to Muzak and trying to get information from a customer service agency in India about the coverage of antidepressants.
Fortunately, as shall be explored in the second half of this account, there are alternatives. It is possible to do better. The second half of this book will propose different ways of looking at the problems of depression and anxiety and even suffering itself. | Mike Adams, the Health Ranger See article keywords and concepts | He offers astoundingly good customer service and incredibly fast shipping times. He has everything in stock and ready to ship right now (as of this writing), but order quickly if you want some to beat the holiday rush. Here's what Good Cause Wellness has to say about their gift pack:
Our Holiday Wellness Gift Pack is a collection of our most popular, delicious and nutrient-rich products. This collection of healthy products provides a wonderful alternative to the unhealthy foods that are abundant during the holidays. | David Steinman See book keywords and concepts | Janet, Corporate customer service Specialist, Carlson Hotels Worldwide, 11340 Blondo Street Omaha, NE. 68164; www.regenthotels.com; www.radisson.com; www.parkplaza.com; www.countryinns.com; www.parkinn.com."
I sent another e-mail: "Message to management: I'm not talking about tomorrow with your environmental commitments. I'm talking about today. Why doesn't your hotel offer any organic foods or use less packaging?"
I just thought they sounded kind of bland, the kind of bland that waits to follow about ten years after something has already happened. | Paula Begoun and Bryan Barron See book keywords and concepts | Calls to this number revealed that Hylexin and StriVectin are manufactured by different companies, but both are distributed by customer service Distribution in Salt Lake City, Utah. Both products also seem to have the same marketing team behind them, and the ad for Hylexin does make for entertaining reading. That's because its tone is conversational, and it reads as if it were written by an enthusiastic, but uninformed, college student, with statements such as "Science is soooo cool!" and "See you at the Hylexin counter! | Brenda Watson and Leonard Smith See book keywords and concepts | Hattiesburg, MS 39401 Customer service: 888-714-9422 www.americanpridepaint.com
Healthy Hues Paints
Healthy Home
2894 22nd Ave. North
St. Petersburg, Florida 33713
800-583-9523 www.Healthyhome.com
Seventh Generation, Inc.
60 Lake St.
Burlington, VT 05401-5218 Phone: 802-658-3773 800-456-1191 (toll-free) Fax: 802-658-1771 www.seventhgeneration.com Mrs. Meyers Clean Day www.mrsmeyers.com Ecover 800-449-4925 www.ecover.com/us/en/wheretobuy/
Supplement and Natural Product Companies
ReNew Life Formulas, Inc.
198 Palm Harbor Blvd. South Palm Harbor, FL 34683 800-830-4778 Renewlife. | Paula Begoun and Bryan Barron See book keywords and concepts | Brandt's customer service team) and at an effective pH of 3.6. A few bells and whistles are also included in this product, but in such tiny amounts your skin won't notice them. You're instructed to leave the Peeling Solution on the skin for five minutes, and then rinse with water. That's actually not enough time for the AHAs to penetrate and work as effectively as they would if you left this solution on longer, and I see no reason why you couldn't do just that. | Dr. Edward F. Group III, DC, ND, DACBN See book keywords and concepts | | If you have any questions, or you would like to speak with one of our award-winning customer service Representatives about your health concerns and cleansing programs, you can call our office any time toll-free at 1-800-476-0016.
I wish you the very best in health, and I'm sending you love, peace, happiness, and joy every day!
HEALTH BEGINS THE COLON
RESOURCES
The following resources are organized alphabetically by major subject heading with product source websites, contact information, and related sub-entries following. | | Feel free to consult with our one of our customer service representatives about your experience or if you have any questions. We have found LIFE Detox Patches™ to be extremely reliable and presenting no ill effects under the recommended guidelines for usage. | Jack Challem See book keywords and concepts | Trader Joe's has zeroed in on what many people want: generally wholesome, convenient, and comfort foods, along with first-rate customer service.
Trader Joe's sells organic chicken, produce, eggs, and dairy foods alongside more conventional food products. Its cheeses come from both the United States and Europe. Seafood is labeled as to whether it was wild or farmed, as well as the nation of origin. Not everything, however, is low in carbs, sugar, or fats. | Mike Adams, the Health Ranger See article keywords and concepts | I want to see dishonest operators locked away, and I want to see honest operators given a level playing field in which they can compete on customer service and efficiencies and how well they are able to deliver an honest product to the consumer.
Today, we are a long way from that. In fact, we are in the wild, wild West of the hoodia gordonii industry. We're nowhere near an honest, civilized industry in which consumers can trust the vast majority of operators. | Jack Challem See book keywords and concepts | However, don't expect this type of customer service at fast-food restaurants and lower-quality national chain restaurants. Like military kitchens, they are geared toward high-volume food preparation and don't gladly make exceptions. That's because much of the food in these restaurants arrives either frozen or prepackaged, ready to heat and serve. | Mike Adams, the Health Ranger See article keywords and concepts | You can achieve success in the natural health business by being honest, having integrity, selling an honest product to people, offering good customer service and being creative. I mean, this guy was creative enough to set up three front companies, and set up all these product comparison charts that were rigged, of course. He was creative enough to do all of that and handle the production, bottling, labeling, shipping and search-engine advertising. The guy has some talent. Why not use it to do something good? | Joe Graedon, M.S. and Teresa Graedon, Ph.D. See book keywords and concepts | Use the toll-free number to speak to a customer service representative or pharmacist.
• The pharmacy must require a prescription written by a licensed physician to fill it.
• Make sure the pharmacy requires you to fill out a medical history, including any drug allergies you have and a list of other medicines you are taking.
•The pharmacy must require a signed patient agreement before the order is processed.
• Look for the certification seal of the Canadian International Pharmacy Association (CIPA) on the Web site. | Jonny Bowden, M.A., C.N.S. See book keywords and concepts | You can buy almost all the Atkins products here at a discount, and the customer service appears to be exemplary: www.vitacost.com/lowcarb
In addition to the sites I've reviewed for this latest edition of Living the Low Carb Life, three new ones in particular look like they deserve a visit. All were highly recommended by no less an expert than Andrea Mondello, webmaster for both www.lowcarbeating.com and for the LowCarb Living magazine website. Check them out: www.locarbdiner.com, www.carbtopia.com, www.lowcarbnexus. | | Like other sites, this does not have label information about exactly what is in the products, but there is an easily accessible customer service department, so I'm sure you could get more information if you were interested in finding out specifics: www.synergydiet.com
Vitacost: A recommended high-discount site for low-carb products, foods, and vitamins. It has some good information and articles (including reviews of weight loss products) and a link to HealthNotes, a comprehensive database of nutritional supplements. | Mike Adams, the Health Ranger See article keywords and concepts | In India, they're inventing new computer technologies and new customer service systems that are siphoning labor away from the United States because they do it faster, cheaper and with similar quality but for less money and far lower health-care costs.
Globally, our disease economy simply cannot compete with global economies that actually produce something useful. You want proof of it? Just look at what's happening to General Motors. General Motors is shutting down. General Motors is probably headed for bankruptcy. | David Wolfe See book keywords and concepts | When I was a student at the University of San Diego, I had a job in customer service at the campus bookstore. One day a nun came up to my counter and we began talking. She described her recent trip to Haiti. Apparently, each year she had been spending at least 3 months in Haiti helping the impoverished children. She told me that Haiti had been deforested decades before. I asked her how that happened, expecting the answer to be overgrazing, or too much wood demand for building homes and shelters. Actually, neither was the case. | Mike Adams, the Health Ranger See article keywords and concepts | But here in the United States we have an essentially free market system, and it's a system that encourages customer service and quality control. These are fantastic benefits of living in this society, and some even creep into the public sector, where now you can visit DMV offices around the country, and many of them are actually doing a decent job these days (it's not perfect, I know, but it's an improvement). They have streamlined operations by mimicking the operations of private industry to create better efficiencies and a more satisfying customer experience. That's quite remarkable. | Mike Adams, the Health Ranger See article keywords and concepts | Sterne: "World Wide Web Marketing," "Customer Service on the Internet," and the latest one is "Web Metrics," but of particular interest is "Email Marketing and Advanced Email Marketing."
Mike: Okay, great. Let's talk about email marketing. What do you see as the big trends here in the next -- let's talk short term here -- three years? What do you see happening? | Neal D. Barnard and Bryanna Clark Grogan See book keywords and concepts | Health food stores are big businesses that know a thing or two about customer service. The folk music is gone, too, and there are a number of flavors of soy milk, along with rice milk, almond milk, oat milk, and other varieties. Regular supermarkets stock these products, too, and people from all walks of life enjoy them.
As you shop for meat and dairy substitutes, take a look at the labels. When you check the ingredient lists, you will see that some products are not quite as vegetarian as you might like because they include egg whites or dairy proteins. | Paula Begoun See book keywords and concepts | The overwhelming majority are from women who didn't get the color they were hoping for, but the customer service experts on the hotlines can also help you get started. With help from the consumer hot line (or a trip to the hair salon), you may be able to get close to the color you want without problems along the way.
Don't be alarmed to read that hundreds of thousands of women a year call consumer hot lines for help with drugstore hair-color products. | | You can go to a salon and have a color technician rescue you, or you can call the company's consumer hot line and consult the customer service expert, who will understand the variables that affected your untoward outcome. Then you can receive very specific instructions based on your very specific circumstances. doing it yourself
Before you start applying dye to your hair at home, it is important to get an application system in place. Being well organized can make everything go more smoothly and reduce the likelihood of errors. | Kevin Trudeau See book keywords and concepts | Again, a publicly traded company's only objective is to increase profits; it is not about customer service or providing good quality products to you the customer.
• The Wall Street Journal reported that oil companies are reaping huge cash windfalls from the rise in oil prices. This points out an interesting fact. Oil prices continue to rise, not because costs are rising, but simply because the oil companies demand more profits. The Wall Street Journal exposes that the oil companies are reaping windfall profits at the expense of the consumer. |
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FAIR USE NOTICE: The research quoted here is provided under the protection of Fair Use provisions and published by the 501(c)3 non-profit Consumer Wellness Center for the purposes of public comment and education. Authors / publishers may submit books for consideration of inclusion here.
TERMS OF USE: Read full terms of use. Citations of text from NaturalPedia must include: 1) Full credit to the original author and book title. 2) Secondary credit to the Natural News Naturalpedia as a research resource and a link to www.NaturalNews.com/np/index.html
This unique compilation of research is copyright (c) 2008 by the non-profit Consumer Wellness Center.
ABOUT THE CREATOR OF NATURALPEDIA: Mike Adams, the creator of this NaturalNews Naturalpedia, is the editor of NaturalNews.com, the internet's top natural health news site, creator of the Honest Food Guide (www.HonestFoodGuide.org), a free downloadable consumer food guide based on natural health principles, author of Grocery Warning, The 7 Laws of Nutrition, Natural Health Solutions, and many other books available at www.TruthPublishing.com, creator of the earth-friendly EcoLEDs company (www.EcoLEDs.com) that manufactures energy-efficient LED lighting products, founder of Arial Software (www.ArialSoftware.com), a permission e-mail technology company, creator of the CounterThink Cartoon series (www.NaturalNews.com/index-cartoons.html) and author of over 1,500 articles, interviews, special reports and reference guides available at www.NaturalNews.com. Adams' personal philosophy and health statistics are available at www.HealthRanger.org.
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