(NaturalNews) IMPORTANT UPDATE APRIL 18, 2014: Based on a product investigation, Natural News has now been informed that sales of the current production lot of One World Whey Protein will be halted by its manufacturer, Synergistic Nutrition.
What we now know for certain is that the label of the product is incorrect. Consumers have been seriously misled about the composition of this product. The claimed 21 grams of protein on the label is not accurate, for starters. Synergistic Nutrition has confirmed that the actual grams of protein is only 5.
When I initially received a tip about this very point, I did not believe it because of the pristine reputation of the Synergistic Nutrition company and its founder. But I immediately began to investigate because this is a product we have carried in our store, and I always want to get to the bottom of these issues when questions are raised. So I initiated an investigation which brings us to this startling discovery.
A message on the Synergistic Nutrition website currently reads: "Labeling correction will be made shortly. Corrected version of label will accurately reflect 5 grams of protein. Carbohydrate amounts will be increasing from the stated amount of 1.98 to 16 grams. Sugar content (dextrose) will also be accurately stated on new labels."
The question on everyone's mind right now is along the lines of: "If it's only 5 grams of protein, then what are the other 16 grams?" And what about this mention of dextrose? (We are investigating.)
The answer, according to the updated label on the Synergistic Nutrition website, is that the other 17-18 grams are made of something that qualifies as a dietary sugar on nutrition facts labels. The updated label, in fact, now reads 5 grams of protein and 17 or 18 grams of "sugars" in the carbohydrate category.
This brings up all sorts of questions in my mind which I am actively pursuing with Synergistic Nutrition. In the mean time, NATURAL NEWS HAS HALTED ALL SALES OF ONE WORLD WHEY PRODUCTS and is notifying customers of this issue. Our investigation into the composition of this product continues and we will bring you more information as it is confirmed.
Based on what we have learned so far, we are extremely disappointed that Synergistic Nutrition was shipping a product to all sorts of retailers (Amazon.com, Raw Food World, Natural News, etc.) which we now know to be very different in composition from what was described on the label. Had this been intentional -- and all signs currently point to it NOT being intentional -- it would have been a case of outright product fraud. I do not believe customers are going to be happy about spending $150 for five pounds of "protein" which is mostly not protein.
Although myself and thousands of customers have always enjoyed the product's unique properties (it is processed using some interesting vibrational technologies which may help enhance its efficacy), there is simply no excuse for a product to be shipped with such glaring errors on its label. The product's amazing taste is also now much easier to explain: the composition is more made of dietary sugars than dietary protein. I believe it is now a reasonable question to ask whether this can rightly be called a protein supplement at all.
On the good news side, the Synergistic Nutrition company has been extremely cooperative in answering my questions and helping us all get to the bottom of this. So far, it appears they have been misled by their product formulator. The owner of Synergistic Nutrition has been very active in owning up to this serious oversight, halting sales of the current production lots, honoring requested refunds and taking responsibility to set things right for the future. I have spoken with Stephen Heuer personally and he is 100% dedicated to setting things right, no matter what it takes.
This is not as common as you might suspect. In many investigations where I have notified companies of problems with their products, they have gone into states of extreme denial and refused to alter their labels. For example, when I identified high levels of lead and cadmium in rice protein products, some companies denied that was a problem and claimed heavy metals were good for you! So I am optimistic that Synergistic Nutrition will get to the bottom of this, correct their product composition and labels, make amends with their customers and have a bright future with their products.
My own heavy metals testing of the One World Whey product, by the way, remains fully accurate. Our lab tests products for heavy metals, and One World Whey tested extremely clean. Unfortunately, it now appears that what we were testing was substantially different from the way it was described and labeled by its manufacturer. Under FDA regulations, product manufacturers are fully responsible for the composition of their products and the accurate labeling of their products.
Our investigation is ongoing, and more updates will be posted here on Natural News. In the mean time, we have halted all sales of One World Whey products and are in the process of notifying our own customers of all these details.
Because we stand behind the products we resell, any customers who purchased One World Whey directly from Natural News Store can request a immediate, no-questions-asked refund in the following manner:
1) EMAIL: Send us an email with your name and order number to: firstname.lastname@example.org
If you purchased One World Whey from other sources, you will obviously have to contact them directly about refunds. Natural News obviously cannot refund someone who purchased the product on Amazon.com or another retailer.
About the author:
Mike Adams (aka the "Health Ranger") is the founding editor of NaturalNews.com, the internet's No. 1 natural health news website, now reaching 7 million unique readers a month.
With a background in science and software technology, Adams is the original founder of the email newsletter technology company known as Arial Software. Using his technical experience combined with his love for natural health, Adams developed and deployed the content management system currently driving NaturalNews.com. He also engineered the high-level statistical algorithms that power SCIENCE.naturalnews.com, a massive research resource now featuring over 10 million scientific studies.
In addition to being the co-star of the popular GAIAM TV series called Secrets to Health, Adams is also the (non-paid) executive director of the non-profit Consumer Wellness Center (CWC), an organization that redirects 100% of its donations receipts to grant programs that teach children and women how to grow their own food or vastly improve their nutrition. Click here to see some of the CWC success stories.
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